RISE — RISE

1. Scope and Clientele

Orders that our customers place through our online shop AKOG Hotel Shop are subject exclusively to these General Terms of Business (GTB). We will not acknowledge any deviating conditions of the customer or third parties unless we have expressly consented to their application.

The product range in AKOG Hotel Shop is aimed exclusively at consumers; a "consumer" means any natural person who concludes a legal transaction for a purpose not attributable to their commercial or independent professional activity, § 13 BGB (German Civil Code).

2. Product Range, Offer Procedure and Contract Conclusion

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking the button "ADD TO CART", you can place desired goods in your shopping cart without obligation. By clicking the link "CART", you can view the shopping cart at any time and, if you wish, remove any of the goods it contains. If you would like to buy the articles in the shopping cart, click the link "CART", then enter the required data and click the link "PROCEED TO CHECKOUT". After entering your data and selecting the payment method, you can use the button "PLACE ORDER" to navigate to a confirmation window which will display the details about your order once more. There you can check your entries a final time and correct them if necessary. By clicking the button "Buy" in the last step of the order procedure, you are placing a binding order for the selected goods.

Immediately after sending your order, you will receive an email confirming its receipt (order confirmation). However, this still does not constitute acceptance or your order, but serves merely to inform you that we have received it. The purchase contract will not be concluded until we have accepted the order by sending an additional email confirming the order and the delivery of goods (order confirmation). If you have received no order confirmation or delivery of goods within three business days of sending your order, you will no longer be bound by it.

3. Contract Partner

AHG Consulting GmbH
Lindwurmstr. 71
80337 Munich, Germany
Telephone: +49 (0)89 - 72 69 97 97
Email: info@akoghotel.com

4. Storing the Contract Text

We will store your order and the order data you enter, and you can request them from us. You also have the option during the order procedure to print out your order and the data you entered. If you have registered as a customer, you can view your order data at any time by entering your personal access data in the customer area. Moreover, the order data and the GTB will be transmitted as part of the confirmation email sent to the address you have indicated. Otherwise, we refer you to our data privacy statement available under "PRIVACY" https://akoghotel.com/privacy-policy/.

5. Delivery

Deliveries will be made to the indicated postal address, under the shipping conditions that apply on the website during the order. Information about the delivery period is binding unless we have firmly promised another deadline.
If some of the ordered products are out of stock, we may make partial deliveries at our expense if you find this acceptable.
If we are ever unable to deliver the ordered goods on time or at all because our upstream suppliers have failed to make their deliveries to us, we will inform you thereof without undue delay. If this happens, you may either wait for the ordered goods or withdraw from the contract. If the delivery is impossible, either party may withdraw from the contract. In the event of withdrawal, we shall reimburse you without undue delay for any amounts you have already paid.
If we have made two unsuccessful attempts to deliver the goods, we may withdraw from the contract. You will be reimbursed without undue delay for any payments you have made, although you shall bear the costs for failed deliveries which are your fault (if you give us the wrong or an incomplete delivery address or fail to pick up the goods after being informed that they are ready, for example).

6. Right of Withdrawal; costs for Returns; Cancellation Withdrawal:

You have the right to rescind this contract within fourteen days without providing grounds. The withdrawal period amounts to fourteen days from the day on which you or a third party you nominate (who is not a conveyer) takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (AHG Consulting GmbH, Lindwurmstr. 71, 80337 Munich, Tel.: +49 (0) 89 72 69 97 97, email: info@akoghotel.com) with a clear declaration (such as a letter sent by post, a fax, or an email) of your intention to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To comply with the cancellation period, it is enough if you send the notification about your intent to exercise your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal:

If you revoke this contract, we shall reimburse you for all payments we have received from you, including any delivery costs (except additional costs incurred because you opted for a type of delivery other than the most inexpensive standard delivery we offered), without undue delay, but at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. We will repay you using the payment method you used during the original transaction, unless otherwise expressly agreed with you; in no case will you be remunerated because of this repayment. We may deny repayment until we have received the goods back or you have supplied proof that you have sent them back, whichever comes first.

You shall return the goods to us or hand them over to us without undue delay: in any case, within fourteen days from the date on which you inform us that you have cancelled this contract. The deadline is deemed met if you send the goods back before the fourteen-day period expires. You shall bear the direct costs for returning the goods. You shall pay for any loss of the goods' value only if that loss arose because you inspected their quality, characteristics and functionality to an unnecessary extent.

The right of withdrawal does not apply to:

Distant marketing contracts for delivering goods produced according to customer specifications
Goods that are clearly customized to personal requirements
Goods whose characteristics make them ill-suited for return
Delivering audio or video recordings or software, if the consumer has unsealed the delivered data storage devices