Frequently Asked Questions. We've compiled a list of the most common questions we receive from our customers.

What is bespoke corporate merch?

Bespoke corporate merch is a personalized and customized merchandise solution tailored to meet the needs of businesses and organizations. It involves creating unique products that reflect a company's brand, values, and messaging, while also meeting the functional needs of the recipient.

What types of products can be customized?

We offer a wide range of customizable products, including clothing, accessories, and promotional items. Some popular products include shirts, hats, bags, mugs, and pens, but we can work with you to create almost anything you can imagine.

How do I place an order?

Ordering is easy. Simply browse our website and select the products you would like to customize. We will then send you design files to let your creative juices flow or we assist you by consulting you based on our year-ong experience. Once you are happy with your design, we give you a price based on your enquiry. Afterwards we manufacture a sample.

What is the minimum order quantity?

The minimum order quantity varies by product, but typically ranges from 100-300 items. We can work with you to find the right quantity for your needs and budget.

Can I get a sample before placing an order?

Yes, we offer sample products for a fee. Contact us for more information.

What is the lead time for orders?

Turnaround times vary by product and order quantity, but we typically deliver within 5-6 weeks after order confirmation. Rush orders are also available for an additional fee or you choose from our textile express goods.

What if I need to cancel or modify my order?

Please contact us as soon as possible to discuss any changes or cancellations to your order. We will do our best to accommodate your needs, but please note that modifications or cancellations may not be possible after production has started.

What is your return policy?

Because our products are customized, we cannot accept returns or exchanges unless the product is defective or the customization was done incorrectly. If you have any issues with your order, please contact us and we will work with you to find a solution.

How do I contact customer service?

You can contact us by phone, chat, email, or through our website's contact form.